FAQ
How are eyelash extensions applied? What should I expect?
You would be laying flat and I would be sitting over your head. I would start by applying gel patches/tape under your eyes to separate your bottom lashes from your top lashes. This will ensure that the extensions don’t stick to your bottom lashes. Your eyes will be closed for the duration of the procedure. Once I start working, I will cleanse your lashes with a gentle lash cleanser, this might feel cold and wet while cleansing. I then will gently start applying individual lash extensions to your natural lashes by isolating each natural lash and attaching a synthetic fiber to your natural lash. You shouldn’t feel this part at all. Most people fall asleep during the process. At the end, I will dry your lashes with small motorized hand held fans. This will feel cool and will last about 1-2 minutes to ensure that the glue is fully dried before you open your eyes. I will check your lashes to ensure none were stuck to other lashes during the process. You might feel a slight pull as I gently perfect the lashes.
How long do eyelash extensions last? When should I come back for a refill?
If cared for properly lashes can last up to 4 weeks. They will slowly shed over the course of a month fiber by fiber. Depending on how full you like them, you may opt to come back in 2 weeks to refill them. Some like when their lashes look more sparse as this is more of a natural look, in which case you can book your refill 3 weeks after your set.
Will eyelash extensions damage my own lashes?
I assure that lashes are applied correctly and neatly which will ensure the safety and health of your natural lashes. Be sure not to rub your eyes or pull on the extensions as this can cause lash loss and damage to your natural lashes. Be sure to avoid putting on strip lashes over lash extensions, as this will surely pull out your natural lashes. Gently brush them in a downward motion daily to ensure that they don’t get tangled as your lashes grow.
Can I wet my eyelashes?
You won’t be able to get your lashes wet for 24 hours after the lash service. Afterwards you can resume normal activity, such as swimming, washing your face etc.
Can I still wear eye makeup? How can I cleanse eye makeup so my eyelash extensions don’t get ruined?
You can wear any water based, non-waterproof product. If you like to wear eyeliner, try not to apply on the lash extensions. Avoid mascara on the extensions, water based mascara may be applied on bottom lashes. You can clean your lashes using a gentle foam cleanser formulated for lash extensions such as Bubble Lash Shampoo. If washing your eyes is not an option, you can gently clean the extensions themselves by dipping a clean mascara wand into Micellar Water and brushing through your lash extensions with it. This should remove makeup residue, when washing your whole face isn’t an option.
Our Policy
We reserve the full right to deny services to those who do not wish to agree to the following terms. In order to book, you must submit all information, (full name, e-mail, phone number). Please provide the valid phone so we can confirm your appointment.
Cancellation Policy: New client you need to cancel or reschedule your appointment, please do so at least 24 hours prior to your scheduled service. If you fail to cancel or reschedule prior to the 24hour period, you will be required to make an additional $20 deposit to reschedule your next appointment. Returning clients: If you need to cancel or reschedule any reserved appointments, please do so at least 24 hours prior, or you will be required a fee of $20 before booking an appointment next time. All fees must be paid in full and account must be current prior to scheduling future appointments; and, in some cases future appointments previously reserved may be cancelled until your account is current. In some cases, a deposit may be required to reserve future services.
It is your responsibility to ensure that you like your result at your appointment. Your appointment is your opportunity to get anything fixed/added/corrected at that time. If you decide you need corrections, refills at a later time, you will be charged for a refill. If you have any major lash fall-outs within the first 3 days since getting your new set, you can book an appointment for a free fix at Hazel Beauty studio upon our approval. Please contact Hazel Beauty Studio first. A “fix” is only eligible to be booked within 3 days of your last new set, and only if our salon has availability. Anything after 3 days, will be booked and charged as a refill .Example: Corrections on day 4 will be priced as a refill.
You are eligible for a re-fill appointment anytime between day 7-21 since getting your new set. Anything over 21 days since your last new set, is priced as another new set. (Example: If you book for day 21, your appointment is priced as a refill. If you book on day 21, your appointment will be priced as a new set. It is best to book your refill to happen on or between 14-17 days for best results. Your lashes are fully grown out at 21 days, so for best result, if you waited this long it is better to book a new set so that we can remove all the outgrown extensions and replace them with new extensions. It is your responsibility to secure your appointment in advance enough and in time for you to get your refill. This does not mean contact me before 21 days, this means book and secure your appointment in advance enough to ensure you get in. There will be no extending the refill price if you cannot get in. It is recommended that you book and secure your refill appointment by the end of your prior appointment to be absolutely safe. I get booked and busy quickly! It is not wise to wait till day 21, to inquire about a refill appointment. There are no additional removal fees on sets done by us as long as you are getting a new set or medically require your lashes to be removed. If you just want to remove them, a fee will apply.
If you require a new set during the time that you are only due for a refill, you will only be charged for a refill. However, if you want a new set (not necessary) and you are only due for a refill, you will be charged for a new set.
Payment for your service is due in full by the end of your appointment. Payments can be made in cash, credit card, or bank transfer via Zelle or PayPal. Please plan accordingly in advance to ensure you have payment ready by the end of your appointment. – Please do not bring guests to your appointment at Hazel Beaty Studio without permission.
All appointments are subject to a 24 hour cancellation policy. If you cancel/reschedule/no show with less than 24 hours notice, you will be required a deposit for your next appointment depending on what you provided to book. Our appointments are allowed a 15 minute grace period. If you are more than 15 minutes late, you run the risk of forfeiting your appointment. If this happens, you are granted one chance to reschedule that appointment and transfer your deposit to that day.
Please try to keep pets and/or children under care/supervision by someone other than you for the duration of our service. If you are unable to do so, please inform Hazel Beauty Studio with notice so that they may allow some extra time for your appointment.
